Shipping Policy – Vivita Store
Processing Time
We take 3 to 5 business days to ship our products. Our team makes every effort to ship your purchases within 24 hours or the next day. If the order is placed on a Saturday after 11 a.m., it will most likely be shipped on Monday.
Delivery
The estimated delivery time is between 10 and 20 business days, depending on the carrier used (USPS, UPS, FedEx, or DHL). Our team cannot control delays caused by shipping carriers. For any shipping inquiries, please contact us at vivitastoresp@gmail.com.
Fast Shipping
Our products are usually shipped within 24 to 48 hours after order confirmation.
Return Policy – Vivita Store
Return Period
You may return products within 7 days from the date of purchase.
Conditions
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You are responsible for the return shipping costs.
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A $3 processing fee will be deducted from your order amount.
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Products must be in new and unused condition.
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Products with logos or personalized/customized items cannot be returned.
Procedure
Fill out the tracking form below to ensure the return is processed. We require the tracking number to proceed with your return.
Refunds
You will receive a full refund for the product, excluding shipping fees. Refunds will be applied to the credit card or PayPal account used for the original purchase. Refunds may take up to 10 business days after we receive the product.
Shipping Issues
Any issues such as missing or incorrect items must be reported within 72 hours of receiving your order. For any questions, please contact us at vivitastoresp@gmail.com.